Find your bin collection day
Your general rubbish bin is collected weekly and your recycling bin is collected fortnightly. Bins are collected on the same day.
Find your bin collection day by inserting your address into the Address field.
Waste collection starts at 6am. Please ensure that your bin is presented for collection by 6am on your collection day. You may present your bin the night before collection if it is safe to do so.
Bin collection on public holidays
Bins are collected on all public holidays except for New Year’s Day, Good Friday and Christmas Day.
When Christmas Day and New Year’s Day fall on a weekday, bins are emptied the following day. For example, if Christmas day falls on Tuesday, the Tuesday collection will be emptied on Wednesday, the Wednesday collection will be emptied on Thursday and so on.
Good Friday collections will be emptied a day later on Saturday.
Placing your bins for collection
Your bins should be put out for collection by 6am on your collection day. It is ok to put them out the night before.
Place your bin(s) on the kerb, with the wheels facing your house and the lid closed.
On the day when both bins are collected, place them 50cm apart.
It is important that there is nothing obstructing access to the bins. If so, they may not be collected.
Bins presented in laneways should be at least 50cm from the fence or garage to avoid damage.
Be careful not to compact waste in your bin as it may get wedged and not drop out when the bin is emptied by the waste collection vehicle.
Bins must be put away by the end of your collection day.
For missed general rubbish bins (dark green or red lid), contact the City on 9394 5124.
For missed recycling bin (yellow lid), contact SUEZ on 9394 5888.
There are several reasons why your bin may not have been emptied:
- The bin(s) was not put out in time - bins must be placed on the kerb by 6am
- The bin may have contained unacceptable items or is too heavy for the truck to lift - check if your bin has a sticker on the lid.
- There may have been something obstructing access to your bin like a parked vehicle*
*If you have a laneway collection and there is still ongoing construction of buildings that could impact on bins being accessed, place bins on the verge at the front of the house, space permitting or contact Waste Services on 9394 5124 to determine a temporary solution.
Half emptied bin
If your bin has only been half emptied, there may be items stuck inside.
Should your bin be half emptied, you are responsible to loosen the waste and present your bin for collection the following week.
You have two bins:
- General rubbish bin (dark green or red lid)*
- Recycling bin (yellow lid).
*The City is phasing in red lids for rubbish bins, to align with the Australian Standard for bin lid colours. The charcoal body of the bin has been introduced as they are made of up to 30% recycled plastic.
Any broken bins that can no longer be used are recycled.
If your bin is in good working order, it won’t be replaced.
General rubbish bin (dark green or red lid)
Your general rubbish bin is for small, non-hazardous household waste, food waste or garden waste only.
The bin must not contain more than 70kg of waste.
The following waste items must not be placed in the bin:
- Hot or burning ashes
- Oils or poisons
- Acid or hazardous waste
- Aerosol cans
- Batteries (car or household)
- Sand, bricks, mortar, concrete
- Large, heavy, sharp objects
- Motor vehicle parts, tyres, oil filters
- Pathological or cytotoxic waste
- Medical waste
- Gas cylinders
- Fluorescent tubes or CFL’s (compact fluorescent lamps)
- Electronic equipment (E-Waste or anything that has a cord)
These items should be taken to the Armadale Landfill and Recycling Facility or appropriate waste disposal facility for the waste type. Fees may apply.
Recycling bin (yellow lid)
The following can be placed in your recycling bin:
- Aluminium cans
- Steel cans
- Cardboard - boxes, egg cartons and inner tubes from toilet roll and paper towel, milk/juice cartons (not silver lined UHT long life cartons)
- Paper - newspaper, paper bags, computer paper, envelopes, magazines, junk mail, paper wrapping paper (not shredded paper)
- Plastic bottles and containers without lids (no polystyrene foam or meat trays)
- Glass - bottles and jars (remove lids, metal lids go in recycling bin – place them in a steel can and pinch it together).
All items should be empty, clean and dry. Remove lids and place in the bin loose.
No plastic bags!
PLEASE NOTE: The City's recycling services continue as normal following the temporary closure of Cleanaway's Guildford Recycling Facility. The City contracts SUEZ to empty and recover recycling from recycling bins. All Council kerbside recycling continues to be processed at SUEZ's Bibra Lake Material Recycling Facility.
It is more important than ever to put the right things in your recycling bin to get the best out of this service. Refer to the What to Recycle guide.
To reduce the risk to employees and equipment and causing fires - NO hazardous waste such as batteries, aerosol cans, gas cylinders and any chemical residues in tins should be place in either bin. These can be taken to Armadale Landfill and Recycling Facility.
Order bins for a new home
To order bins for a new home call Waste Services on 9394 5124.
Orders need to be placed by noon Friday for delivery the following Tuesday.
Ensure your house number is displayed and can be seen from the street. If you don't have a letterbox, display a large number in your front window facing the street or on the garage door for a rear access property (ie. laneway).
New bins may not be delivered over the Christmas and New Year holidays so make sure you get your order in early.
Order additional bin(s)
Property owners can order additional rubbish or recycling bins for an annual charge.
To order an additonal bin or enquire about charges, call Waste Services on 9394 5124 or send an email.
You will receive an interim rates notice with the pro-rata charge. The additional bin will then be added to the rates notice from the next financial year.
There is a minimum charge of one year for additional bins.
Most bins are expected to last approximately 10 years.
Damage to your general rubbish bin (dark green or red lid)
Bin components, such as lids, pins and wheels can be replaced on your normal collection day for your general rubbish bin.
Replacement bins are issued if your bin is split from normal wear and tear.
To report damage to your bin contact Waste Services on 9394 5124 or send an email.
Damage to your recycling bin (yellow lid)
Damage to recycling bins can be reported directly to SUEZ on 9394 5888.
Repairs to recycling bins will be scheduled for either Tuesday or Thursday.
Any repairs or replacements to damaged bins require the bin to be presented to the kerb on the day discussed with the City or its Contractors.
Replacement recycling bins are delivered on Tuesday.
We understand that it can be difficult to navigate through all of the information about what can and can't be put in your bins.
After a successful program in 2019 the City will again conduct a bin tagging education program in 2020.
The bin tagging education program aims to:
- Improve household waste disposal and recycling habits
- Reduce contamination in general waste and recycling bins
- Reduce waste to landfill.
The program involves a simple visual assessment of the contents of household’s general waste and recycling bin. Feedback is provided in the form of tags attached to the bin handle.
The 2020 program was put on hold earlier in the year due to COVID-19 restictions but will now recommence from early September running until early October 2020.
If you would like more information please call Waste Services on 9394 5124.