This time of hardship will eventually come to an end, but it is what we do today – as individuals and as a community – that will determine how well we emerge from this crisis.
Cr Ruth Butterfield, Mayor, City of Armadale
City outlines cautious steps to recovery
The City of Armadale will undertake a cautious and staged approach to re-opening its facilities. At this time, the Armadale Aquatic and Fitness Centre (AFAC), which includes pool facilities and fitness classes will remain closed.
Roadmap to recovery
The City's roadmap to recovery is a cautious and staged approach, with the safety of our community and staff the top priority.
We know things are difficult right now which is why it is even more important to remember to be kind. Be kind to your neighbours, be kind to workers, be kind to local businesses and be kind to yourself. Everyone has their own struggles to deal with and as a community we can help each other out by being good neighbours and being kind to friends and strangers alike. The way we live and do things is changing and we are all adapting. Please be patient and respectful as everyone learns to navigate this new way of living.
Be kind to your neighbour
Have you checked on your neighbour recently? This pandemic is tough on us all and a helping hand would go a long way to making it easier, especially for our older and at risk residents. Although some of us might be getting a bit of normality back we still have a long way to go and everyone will be handling it differently. So be kind to your neighbours and keep in touch.
Be a respectful neighbour
Everyone is in different phases of recovery, some of us are going back to work, some are staying home, some are enjoying have friends over again and some are still self isolating. It’s important you stay respectful of your neighbours and keep this in mind as your COVID life begins to change.
- Be respectful and keep your noise down. You can find more information about appropriate noise levels at www.armadale.wa.gov.au/noise
- Check in on your neighbour every now and then to make sure they’re alright
- Be mindful of inappropriate language
- Keep shared spaces clean and tidy
- Smile at people when you are out and about your neighbourhood
- Drop off some home cooked food
- Keep your physical distance
Use technology to stay connected
Looking for something more personal than texting or talking over the phone? Try these free video chat apps:
- House Party
- Facebook Messenger video chat
- Facebook Room
You can stay socially connected to those who are still social distancing by having video catch ups. Plan a quiz night, have dinner together, listen to music or have a dance party in your living room, you can bake or do craft activities, there’s no reason you can’t stay connected if you have to keep your distance.
Communication support postcard
Why not drop a letter into your neighbours letterbox to introduce yourself and see if they need any assistance? Print the below postcard to get you started.
Be Kind to workers
More and more people are going back to work now but things have changed and we are all adjusting. Restrictions and social distancing measures are place at all businesses for the safety of the workers, visitors and the wider community. Workers are learning to do their jobs under these new conditions and services might look different than they did before.
- Follow the hygiene guidelines in place: sanitize your hands on arrival and exit. Wash your hands thoroughly and always cough into your elbow.
- Follow the social distancing guidelines in place and respect others needs to keep their distance.
- Be patient and polite. Some tasks might take longer due to new hygiene standards. Remember this is not the workers fault and is for the safety of everyone.
- Appreciate that all workers are navigating a new way of working and are doing their best. Say thank you.
Be kind to local businesses
Many of our local businesses took a massive hit during the shut downs and will be trying to recover for quite some time. You can help them out by shopping local and supporting business by following social media accounts, liking and sharing their content. As a community we can help foster successful local businesses.
Want to shop local but not sure how? Jump onto Armadale Localised to find all local businesses that have registered.
Perth Hills Armadale Visitor Centre
Our Visitor Centre can help you locate local businesses for whatever your need might be. They are now open so you can visit face to face or you can contact them via phone or email. If you’re a local business looking for more promotion get in touch about their business memberships! Check them out at www.perthhillsarmadale.com.au/
Be kind to yourself
The City of Armadale is committed to the health, safety and wellbeing of, our residents. During this time especially it’s important that you are kind to yourself and take care of your mental and physical wellbeing.
Keeping physically healthy
As the City undertakes a cautious and staged approach to re-opening facilities, at this time the Armadale Fitness and Aquatic Centre (AFAC), which includes the pool facilities, will remain closed. Staying active is so important to your physical and mental health though, and that’s why our AFAC team are helping you “work-in” from the comfort of your own home. There are a range of options when it comes to physically fit at home. Staying active is so important for both mental and physical health, so until the Armadale Fitness and Aquatic Centre and Armadale Arenas are operating as usual, they will be making it easy for everyone to ‘work-in’ from the comfort of their home. There are a range of options when it comes to keeping physically fit at home.
- Virtual workouts - Access virtual workouts on the Armadale Fitness and Aquatic Centre YouTube channel. Here, the amazing team from AFAC will be uploading a range of 'at home' workouts for you to try. Subscribe to their channel or keep an eye on their 'Virtual Workouts' playlist to see their latest fitness videos.
- My Wellness - Download the free MyWellness app on your mobile and select 'Armadale Fitness and Aquatic Centre' as your home club, for virtual fitness on the go! The team from AFAC will be posting regular exercise routines, ranging in difficulty to suit all fitness levels.
- Les Mills on Demand - Sign up to Les Mills On Demand to access over 800 Les Mills workout videos. It's free for 60 days if you register by 31st May at http://link.lesmillsondemand.com/SHhc. Thereafter, a discounted rate of $22.50 per month is payable directly to Les Mills if you wish to access the service. Please note that you'll be asked to provide payments details at sign up, which will only be charged after the free 60 day period. With Les Mills On Demand, you'll have access to the classes you know and love such as BODYPUMP™ and BODYATTACK™. The kids can get active too with BORN TO MOVE™. Classes range in duration and cater for all fitness levels.
- Livestream ZOOM classes - From Tuesday 14 April, all Armadale Fitness and Aquatic Centre and Arena members can livestream daily fitness classes on the free ZOOM app. Your favourite group fitness intrusctors will stream each class live, following a virtual fitness timetable (below). Please note that this a members only exclusive offer. All members will receive an email with further details.
Mental health support
We know things have been difficult, and it’s not over yet. That’s why looking out for your mental health is so important right now. If you or a family member is feeling the emotional toll, there are a range of resources online.
24/7 Crisis services
- Lifeline: 13 11 14 or lifeline.org.au
- Suicide Call Back Service: 1300 659 467 or suicidecallbackservice.org.au
- beyondblue: 1300 224 636 or beyondblue.org.au
- ReachOut: reachout.com.au
- R U OK?: Can help you identify signs that you or a loved one are not OK, and have dedicated information on the importance of staying connected www.ruok.org.au
- SANE Australia: 1800 187 263 or sane.org
- headspace: Are available to assist young people experiencing stress and anxiety. Visit headspace.org.au to find your nearest centre or call headspace on 1800 650 890
- Kids Helpline: A free, private and confidential telephone and online service specifically for young people. Phone 1800 55 1800.
- MercyCare Reconnect: Reconnect supports young people aged 12-18 years and their families who are experiencing family conflict which has led to unstable accommodation or could eventually lead to the young person being unable to stay at home. The program uses an early intervention, outreach approach to address family conflict, strengthen relationships, and help to stabilise living circumstances. For more information and referrals, phone 1800 800 046.
- Minnawarra House: All classes are cancelled. Online counselling is available by calling 9497 1413 to arrange a booking. Emergency food relief is no longer operating.
- 1800 Respect: 1800 737 732
- Mens Line Australia: 1300 78 99 78
- Women’s Domestic Violence Helpline: 1800 007 339
- Family Violence Service: Phone 1800 600 476
- Family Law Outreach Service: Phone 6253 9500
- Gosnells Community Legal Centre: Tuesday-Friday 9:30am-12:30pm, and 1:30-3:30. Gosnells Community Lotteries House, Suite 1/2232 Albany Hwy. Phone 9398 1455
If you are feeling emotionally challenged, it is best to avoid alcohol and drug use. It is vital to keep yourself physically and mentally stable for you and your loved ones.
e-Library - food for your brain!
Like your body you have to feed your mind to keep it healthy. If you’re looking for something to do that’s ‘not just netflix’ to help get you through the days visit the Armadale Libraries e-Library to access a range of online services! These resources are all free, can be accessed from anywhere with a PC, tablet or mobile phone, and all you need is your library card and a login set up to access. Looking for eBooks, movies, magazines, digital media, or learning activities? Or maybe you want to improve your english or learn a new language? There's something for eveyone at the e-Library!
COVID-19 Community Support Brochure
The City have developed this booklet that we will hope will be helpful in providing important information and useful links that may assist during this health emergency. There’s something for everyone.
How are we doing things differently?
The City is opening the doors to some facilities, including the Administration Building (25 May) Seville Grove and Kelmscott libraries (20 May), and the Perth Hills Armadale Visitor Centre (22 May), however, these places will be operating differently once they are open.
Social distancing markers will be displayed on the floors, sneeze guards will be in place, and numbers will be strictly limited to 20 or below.
For those in the community who are not comfortable coming into the administration building just yet, we are still contuing many of our services online. For example, the safest and easiest way to lodge a building or planning application is to submit it via email to firstname.lastname@example.org
Download the document below for more information on some of our continuing services.
Free downloadable COVID-19 time capsule
This creative time capsule worksheet is teaching children that we're witnessing history living through the coronavirus pandemic. With activities for every age range from baby's to adults and to mark significant events, keep track of your history while keeping entertained indoors with this colour-in time capsule.
It includes sections such as:
- Page To Draw Family Picture
- All About Me
- How I'm Feeling
- My Community
- What I Am Doing At Home
- Handprint Page
- Special Occasion Page
- Letter To Myself Sheet
- Interview For The Parents
- Letter From The Parent
Created by Natalie Long of Long Creations.
The COVID-19 pandemic is unprecedented and as a result we acknowledge that some members of our community are feeling anxious and uncertain about their financial security.
Council acknowledges its role in the whole of government response to the COVID19 pandemic and the need to minimise the economic and social impacts on our community. As such, the Chief Executive Officer has been asked to prepare a budget based on a rate freeze for 2021. In addition and following a special council meeting on 6th April 2020, council has adopted a ‘Rates Assistance and Financial Hardship Policy.’
All of these measures are designed on easing the burden on our community, whilst still continuing to offer essential services.
Government updates on what's required to safely run a hospitality business are unfolding regularly. Get up to date and clear information about hospitality businesses and COVID-19 here.
The State and Federal Governments are offering small businesses financial assistance, with economic response packages updated frequently. For the latest information visit the links below.
To help support local business, the City has fast tracked the launch of 'Localised', our new online local business networking platform.
Localised is free for local businesses and will help you:
- Build your brand and promote your expertise, goods and services
- Find local business events and training relevant to you
- Share your business’ good news
- Access more local business leads & discover big projects and procurements
- Find local suppliers and other local businesses you didn’t know existed
Sign your business up now at armadale.localised.com.au
|Where can I keep up to date with information that is communicated about COVID-19?||For any updates regarding the City’s services and facilities refer to www.armadale.wa.gov.au. Stay up to date with the latest information on Coronavirus (COVID-19) from the Department of Health https://healthywa.wa.gov.au/coronavirus|
|How can I stay up-to-date with the City of Armadale’s response to coronavirus (COVID-19)?||This situation is changing regularly but there are a number of ways you can stay informed:|
|What is the City doing to support the government’s efforts to minimise the spread of coronavirus (COVID-19)?||We want you to know we are doing everything we can to protect our people and our community, and ensure we are set up to minimise the risk of further disruption. We are following directives from the Federal Government and the WA Department of Health, and are monitoring the rapidly evolving situation. Our focus right now is to continue to deliver key services to our community and to keep people informed as information comes to hand.|
|Where can I get information regarding my Citizenship and are the ceremonies still going ahead during the current situation?||On 7 April the acting Minister for Immigration, Citizenship, Migrant Services and Multicultural Affairs issued a statement confirming that citizenship ceremonies will be held online during the COVID-19 pandemic. If you have received your approval letter and would like to know more details you should contact the Department of Home Affairs mail box: email@example.com|
|Can I still conduct my business with the City during this time?||
As the City transitions to an online and virtual model, you can conduct a number of key activities via the City’s website. These include:
To lodge your Building and/or Planning Application, report an issue such as a missed bin collection, illegal parking and graffiti or to request maintenance of our roads or parks, email the City via firstname.lastname@example.org.
|Are shopping centres still open within the City of Armadale?||Yes, however people are encouraged to follow appropriate social distancing and hygiene practices.|
|Are cafés and restaurants still open and operating within the City of Armadale?||As of midday the 23rd March 2020 restaurants and cafes are restricted to takeaway and/or home delivery. It is up to the individual vendor whether they wish to provide these restricted services.|
|Are food courts still open and operating?||As of midnight the 25th March food courts are closed and vendors are restricted to take away. It is up the individual vendor whether they wish to provide these services.|
|Can I get tested for COVID-19 within the City of Armadale?||Yes, provided you meet the eligibility criteria. There is a COVID clinic open from 10am to 6pm daily, located at Armadale Health Service (Ground Floor, 3056 Albany Highway Mount Nasura). To learn more about the testing eligibility criteria refer to the WA Department of Health website.|
|Can I still sell my house if I live within the City of Armadale?||Yes, however as of midnight March 26 you are not permitted to conduct an auction as part of the selling process. A maximum of 10 people will now be allowed at home opens and display village inspections, however appropriate social distancing and hygiene practices must continue to be observed. A register, including names and contact details, of all attendees must be kept at all times.|
|Can I take a learner driver out for a lesson?||Yes, if the student is somebody who lives with you. You will not be permitted to cross the regional boundaries. For more information on the travel restrictions, visit COVID-19 coronavirus: Regional travel restrictions.|
|Facilities, parks and playgrounds|
|Can my children continue to use playgrounds within the City?||No, as of midnight March 31 all playgrounds, skate parks, and outside gyms in public places are closed following the advice of the Federal and State Governments.|
|Can I continue to access the City’s Parks and Reserves to exercise?||Yes, ovals and other grassed areas can still be used by the community, providing social distancing is practiced. Dogs can continue to be exercised on a leash, at many locations around the City. The City is now moving to open all public toilets with soap dispensers filled and increased cleaning implemented.|
|I am a member of a sporting club within the City of Armadale, am I able to access our usual sporting clubrooms / facilities?||Unfortunately not, as of midnight March 26 the City has temporarily closed all community facilities and refunded all bookings, following the advice of the Federal and State Governments.|
|Are you going go to be placing signs and barricading the skate parks, playgrounds etc to stop people from using the area?||Signage has been erected at all parks, skate parks and outside gyms giving notice that use of the area is prohibited. At this stage no barricading is to be erected, and the public is expected to adhere to the Federal guidelines regarding the use of these areas and social distancing in the open areas.|
|Will you be closing all facilities and cancelling bookings?||All facilities and halls are now closed for hire. Further notifications have been provided to lessees of City facilities and those with hall hire bookings regarding the latest government directives.|
|Will you be cancelling all sporting bookings?||The City will advise of any cancellations required to conform to the Australian Government’s requirements regarding public gatherings.|
|If I cancel my booking will I get a refund?||All bookings will be refunded as of 18 March 2020.|
|Armadale Fitness and Aquatic Centre|
|Will you be closing AFAC for six months now, rather than 4 weeks?||We are continuing to follow directives from the Federal government and the WA Department of Health, and are monitoring the rapidly evolving situation. Our focus right now is to continue to deliver key and essential services to our community and to keep people informed as information comes to hand.|
|Is AFAC closed because there has been a confirmed case of COVID19?||No, there have been no confirmed transmissions of COVID-19 within our community or workplace. The City is following the Australian Government’s requirement regarding public gatherings.|
|Will I be charged for my membership/Swim school enrolment whilst the centre is closed?||No, all membership payments will cease for the duration of the closure. Any direct debits, which were processed for a period that falls into the closure will be credited to your membership account once the centre re-opens.|
|How is my direct debit affected and when will my payments start again?||All direct debits will be put on hold until the centre re-opens. We endeavour to give you as much notice as possible to ensure there are adequate funds in your account when direct debits recommence.|
|Will I get a refund for the inconvenience?||No, payments taken prior to the closure will not be refunded. Any direct debits, which were processed for a period that falls into the closure will be credited to your membership account once the centre re-opens.|
|Can I call you to discuss my membership?||Yes, you can contacts our Sales and Membership team on 9394 5850. Due to the high volume of enquiries at the moment we recommend emailing us at email@example.com.|
|Who can I email to discuss my membership?||Our Sales and Membership team can be contacted at firstname.lastname@example.org|
|I put my membership on suspension before you announced the closure, what happens now?||If you wish to reinstate your membership, please email us email@example.com and we will reinstate it for you free of charge.|
|How can I cancel my membership?||Please email firstname.lastname@example.org and one of our team will be in touch with you.|
|Will the Armadale Arena be opened?||The Armadale Arena has been closed from noon on Monday 23 March 2020, until further notice.|
|Do I have to come into the centre to suspend my membership?||No, membership suspensions and cancellations can be made online at email@example.com|
|Can I hire gym equipment to keep fit at home?||Unfortunately this service is not available. We encourage our community to stay active by accessing AFAC's virtual fitness for regular workouts that can be done at home.|
|How can I stay active whilst the centres are closed?||Access virtual workouts on the Armadale Fitness and Aquatic Centre YouTube channel. You can also download the free MyWellness app on your mobile and select 'Armadale Fitness and Aquatic Centre' as your home club, for exercise routines ranging in difficulty to suit all fitness levels. From Tuesday 14 April, all Armadale Fitness and Aquatic Centre and Arena members can livestream daily fitness classes on the free ZOOM app. Group fitness intrusctors will stream each class live, following a virtual fitness timetable. Please note that this a members only exclusive offer.|
|When will the libraries re-open?||
The City’s library staff at Armadale, Seville Grove and Kelmscott are working hard behind the scenes to ensure readiness for welcoming community members back through the doors, with staged openings for each library expected to commence from the 25th May. It is possible that Seville Grove and Kelmscott may open even earlier than that so keep an eye on the City’s website for updates.
A maximum of 20 patrons will be permitted into the Library at any one time and all patrons will be asked to adhere to social distancing practices.
Hours of operation may differ, we encourage you to check the website for up to date information.
|Will all services be available when the Libraries reopen?
||For your safety, health and wellbeing, we will be taking a staged and cautious approach to reopening our Library services. Please note that not all services may be available during this time and we will continue to follow the government’s advice when easing restrictions.|
|Will the member home delivery services be continued once the Libraries are reopened?||We’re pleased to be able to continue our home delivery services to those Library members who are currently subscribed. However, we are unable to add new members to this service.|
|Will the special virtual Storytime, Rhyme Time and Toddler Romp sessions be continuing?||Yes, all virtual library sessions will continue to be delivered via the City’s social media channels. We look forward to continuing these popular sessions.|
|When will the Library start holding events again?
||We are continuing to deliver events to you in a virtual way and continue to do so until further notice. Please continue to check the website for details.|
|Will the meeting rooms and creative spaces be available?||At this stage, meeting rooms and creative spaces will be not be reopening. We will continue to review this position.|
|Will printing and scanning facilities be available?||Printing and scanning services will be available; however, strict protocols related to their use will be implemented to ensure everyone’s safety and wellbeing.|
|Are the public access computers available?||
Public access computers will be available; however, there will be additional measures in place to protect you and other community members. Usage will be rotated between computers to allow staff to clean each computer after use.
Computer bookings will be managed through an automated booking system with each customer limited to a 50 minute booking per day. To minimise wait times, we recommend calling the library to book a time. Staff will be provided with the appropriate PPE for cleaning and where possible keyboards and mice will be swapped between customers.
|What have you put in place to protect staff and the public?||
The safety, health and wellbeing of our staff and community is our top priority. In addition to complying with the government guidelines related to social distancing and numbers of people permitted per square meter, the City has taken additional measures.
We ask that our vulnerable community members continue to stay safe at home and for those visiting our facilities we ask that you follow the rules as they are in place to protect everyone.
|Why is the City of Armadale cancelling some events?||The City is currently taking all precautions recommended by the Western Australian Department of Health when planning City run events. The Australian Government has advised, effective from Wednesday 18 March that organised, non-essential gatherings should be limited to 100 people. This, along with other factors, has meant that the City has had to cancel all upcoming events until further notice.|
|I want to support local businesses at this time, what can I be doing?||The City encourages the community to buy locally and support small business. At this time cafes and restaurants are restricted to takeaway only – and can be supported in this way.|
|I operate an at home family childcare service within the City of Armadale, am I still able to operate?||Yes, Childcare centres are still operating at present with stricter hygiene practices in place.|
|I own a hair salon / barber within the City of Armadale, am I still able to operate?||Yes, providing appropriate salon specific social distancing and hygiene practices are followed; in particular one person per 4 square metres of a premises.|
|I own a beauty therapy / tanning / waxing / nail salon / spa/massage/tattoo parlour within the City of Armadale, am I still able to operate?||No, as of midnight 25th March all beauty therapy, tanning, waxing, nail salons and tattoo parlours are closed.|
|I’m already losing money, what support is there for my business?||The State and Federal governments have both announced economic stimulus packages for businesses. To find out about financial assistance, eligibility and timing for the new government support for businesses, visit the Federal government’s Coronavirus information and support for business.|
|Should I attend business training workshops?||The City has cancelled all its face-to-face business workshops. However, there are free online business webinar workshops you can access through both Small Business Development Corporation and Business Station.|
|Are the breweries/restaurants/orchards still open and operating?||Licensed premises (pubs), restaurants and cafes will be closed from noon on Monday 23 March 2020, until further notice. Please contact venues directly to enquire about takeaway orders. It is very important that we continue to support local businesses during this challenging time.|
|Will I get a refund for trips I have booked if the venue has had to close?||Any payment made in advance for an excursion will be reimbursed in the event that the venue has closed.|
|What happens if an event promoted by the visitor centre is cancelled or postponed due to COVID-19?||The public will be informed of any event cancellation through the City of Armadale’s communication channels. New dates will be provided in due course for all postponed events.|
|Planning and Building Services|
|Can I still submit planning applications electronically to the City of Armadale for assessment?||Yes, the City is still accepting planning applications for assessment electronically via firstname.lastname@example.org.|
|Will the City of Armadale take longer to assess my planning application?||The City of Armadale is still able to assess planning applications within the usual statutory timeframes.|
|How can I pay for my application if I submit via email?||The applicant will be contacted via phone for payment of the applicable fees once the application has been received. The City will aim to process all planning and building applications as soon as possible and within statutory timeframes.|
|I need to modify/lodge my Building application, can I do this online?||Applications can currently be submitted via email to email@example.com|
|Will my bins still be collected?||Waste services are continuing to operate as normal. Your general waste and recycling bins will be collected on your scheduled bin day and recycling fortnight. General information about your bin service can be found at www.armadale.wa.gov.au/bins-and-collections|
|Will my junk still be collected?||The bulk junk verge collection is still being completed and there is no change to your scheduled collection start dates. Please ensure you are adhering to the conditions in your orange flyer and for more information visit www.armadale.wa.gov.au/verge-collections|
|Will bulk green waste collections still go ahead?||Yes, bulk green waste collections are still planned to go ahead. Collection dates can be viewed at www.armadale.wa.gov.au/verge-collections.|
|Is the Armadale Landfill and Recycling Facility still open?||Yes, the Landfill is still open. Opening times and general information about services at the Landfill and Recycling Facility can be found at www.armadale.wa.gov.au/armadale-landfill-and-recycling-facility. Please be respectful of staff at the weighbridge and transfer areas. At the weighbridge EFTPOS transactions are preferable over cash to minimise contact please.|
|Is the Drop’N’Shop Facility still open?||No, the shop was CLOSED to the public as of 23rd March 2020. The transfer station at the Landfill Facility will be accepting donations if deemed suitable. Please advise the staff at the weighbridge of any items for donation and they will provide advice as to where these are to be deposited.|
|Is the Roleystone Green Waste Facility still open?||Yes, the green waste facility is still open. Opening dates and times and general information about the facility can be found at www.armadale.wa.gov.au/roleystone-green-waste-facility|
The City has fast tracked the launch of its new free online networking platform, 'Localised'.
Localised is designed to help local businesses
- Build a brand and promote expertise, goods and services
- Find relevant local business events and training
- Share the business’ good news
- Access more local business leads & discover big projects and procurements
- Find local suppliers and other local businesses to connect with If you run your own business locally and want to get involved, you can find out more by visiting
If you run your own business locally and want to get involved, you can find out more by visiting armadale.localised.com.au now.