This time of hardship will eventually come to an end, but it is what we do today – as individuals and as a community – that will determine how well we emerge from this crisis.
Cr Ruth Butterfield, Mayor, City of Armadale
City outlines cautious steps to recovery
The City of Armadale will undertake a cautious and staged approach to re-opening its facilities. At this time, the Armadale Aquatic and Fitness Centre (AFAC), which includes pool facilities and fitness classes will remain closed.
Roadmap to recovery
The City's roadmap to recovery is a cautious and staged approach, with the safety of our community and staff the top priority.
We know things are difficult right now which is why it is even more important to remember to be kind. Be kind to your neighbours, be kind to workers, be kind to local businesses and be kind to yourself. Everyone has their own struggles to deal with and as a community we can help each other out by being good neighbours and being kind to friends and strangers alike. The way we live and do things is changing and we are all adapting. Please be patient and respectful as everyone learns to navigate this new way of living.
Be kind to your neighbour
Have you checked on your neighbour recently? This pandemic is tough on us all and a helping hand would go a long way to making it easier, especially for our older and at risk residents. Although some of us might be getting a bit of normality back we still have a long way to go and everyone will be handling it differently. So be kind to your neighbours and keep in touch.
Be a respectful neighbour
Everyone is in different phases of recovery, some of us are going back to work, some are staying home, some are enjoying have friends over again and some are still self isolating. It’s important you stay respectful of your neighbours and keep this in mind as your COVID life begins to change.
- Be respectful and keep your noise down. You can find more information about appropriate noise levels at www.armadale.wa.gov.au/noise
- Check in on your neighbour every now and then to make sure they’re alright
- Be mindful of inappropriate language
- Keep shared spaces clean and tidy
- Smile at people when you are out and about your neighbourhood
- Drop off some home cooked food
- Keep your physical distance
Use technology to stay connected
Looking for something more personal than texting or talking over the phone? Try these free video chat apps:
- House Party
- Facebook Messenger video chat
- Facebook Room
You can stay socially connected to those who are still social distancing by having video catch ups. Plan a quiz night, have dinner together, listen to music or have a dance party in your living room, you can bake or do craft activities, there’s no reason you can’t stay connected if you have to keep your distance.
Communication support postcard
Why not drop a letter into your neighbours letterbox to introduce yourself and see if they need any assistance? Print the below postcard to get you started.
Be Kind to workers
More and more people are going back to work now but things have changed and we are all adjusting. Restrictions and social distancing measures are in place at all businesses for the safety of the workers, visitors and the wider community. Workers are learning to do their jobs under these new conditions and services might look different than they did before.
- Follow the hygiene guidelines in place: sanitize your hands on arrival and exit. Wash your hands thoroughly and always cough into your elbow.
- Follow the social distancing guidelines in place and respect others needs to keep their distance.
- Be patient and polite. Some tasks might take longer due to new hygiene standards. Remember this is not the workers fault and is for the safety of everyone.
- Appreciate that all workers are navigating a new way of working and are doing their best. Say thank you.
Be kind to local businesses
Many of our local businesses took a massive hit during the shut downs and will be trying to recover for quite some time. You can help them out by shopping local and supporting businesses by following social media accounts, liking and sharing their content. As a community we can help foster successful local businesses.
Want to shop local but not sure how? Jump onto Armadale Localised to find all local businesses that have registered.
Perth Hills Armadale Visitor Centre
Our Visitor Centre can help you locate local businesses for whatever your need might be. They are now open so you can visit face to face or you can contact them via phone or email. If you’re a local business looking for more promotion get in touch about their business memberships! Check them out at www.perthhillsarmadale.com.au/
Be kind to yourself
The City of Armadale is committed to the health, safety and wellbeing of, our residents. During this time especially it’s important that you are kind to yourself and take care of your mental and physical wellbeing.
Keeping physically healthy
As the City undertakes a cautious and staged approach to re-opening facilities, at this time the Armadale Fitness and Aquatic Centre (AFAC), which includes the pool facilities, will remain closed. Staying active is so important to your physical and mental health though, and that’s why our AFAC team are helping you “work-in” from the comfort of your own home. There are a range of options when it comes to physically fit at home. Staying active is so important for both mental and physical health, so until the Armadale Fitness and Aquatic Centre and Armadale Arenas are operating as usual, they will be making it easy for everyone to ‘work-in’ from the comfort of their home. There are a range of options when it comes to keeping physically fit at home.
- Virtual workouts - Access virtual workouts on the Armadale Fitness and Aquatic Centre YouTube channel. Here, the amazing team from AFAC will be uploading a range of 'at home' workouts for you to try. Subscribe to their channel or keep an eye on their 'Virtual Workouts' playlist to see their latest fitness videos.
- My Wellness - Download the free MyWellness app on your mobile and select 'Armadale Fitness and Aquatic Centre' as your home club, for virtual fitness on the go! The team from AFAC will be posting regular exercise routines, ranging in difficulty to suit all fitness levels.
- Les Mills on Demand - Sign up to Les Mills On Demand to access over 800 Les Mills workout videos. It's free for 60 days if you register by 31st May at http://link.lesmillsondemand.com/SHhc. Thereafter, a discounted rate of $22.50 per month is payable directly to Les Mills if you wish to access the service. Please note that you'll be asked to provide payments details at sign up, which will only be charged after the free 60 day period. With Les Mills On Demand, you'll have access to the classes you know and love such as BODYPUMP™ and BODYATTACK™. The kids can get active too with BORN TO MOVE™. Classes range in duration and cater for all fitness levels.
- Livestream ZOOM classes - From Tuesday 14 April, all Armadale Fitness and Aquatic Centre and Arena members can livestream daily fitness classes on the free ZOOM app. Your favourite group fitness intrusctors will stream each class live, following a virtual fitness timetable (below). Please note that this a members only exclusive offer. All members will receive an email with further details.
Mental health support
We know things have been difficult, and it’s not over yet. That’s why looking out for your mental health is so important right now. If you or a family member is feeling the emotional toll, there are a range of resources online.
24/7 Crisis services
- Lifeline: 13 11 14 or lifeline.org.au
- Suicide Call Back Service: 1300 659 467 or suicidecallbackservice.org.au
- beyondblue: 1300 224 636 or beyondblue.org.au
- ReachOut: reachout.com.au
- R U OK?: Can help you identify signs that you or a loved one are not OK, and have dedicated information on the importance of staying connected www.ruok.org.au
- SANE Australia: 1800 187 263 or sane.org
- headspace: Are available to assist young people experiencing stress and anxiety. Visit headspace.org.au to find your nearest centre or call headspace on 1800 650 890
- Kids Helpline: A free, private and confidential telephone and online service specifically for young people. Phone 1800 55 1800.
- MercyCare Reconnect: Reconnect supports young people aged 12-18 years and their families who are experiencing family conflict which has led to unstable accommodation or could eventually lead to the young person being unable to stay at home. The program uses an early intervention, outreach approach to address family conflict, strengthen relationships, and help to stabilise living circumstances. For more information and referrals, phone 1800 800 046.
- Minnawarra House: All classes are cancelled. Online counselling is available by calling 9497 1413 to arrange a booking. Emergency food relief is no longer operating.
- 1800 Respect: 1800 737 732
- Mens Line Australia: 1300 78 99 78
- Women’s Domestic Violence Helpline: 1800 007 339
- Family Violence Service: Phone 1800 600 476
- Family Law Outreach Service: Phone 6253 9500
- Gosnells Community Legal Centre: Tuesday-Friday 9:30am-12:30pm, and 1:30-3:30. Gosnells Community Lotteries House, Suite 1/2232 Albany Hwy. Phone 9398 1455
If you are feeling emotionally challenged, it is best to avoid alcohol and drug use. It is vital to keep yourself physically and mentally stable for you and your loved ones.
e-Library - food for your brain!
Like your body you have to feed your mind to keep it healthy. If you’re looking for something to do that’s ‘not just netflix’ to help get you through the days visit the Armadale Libraries e-Library to access a range of online services! These resources are all free, can be accessed from anywhere with a PC, tablet or mobile phone, and all you need is your library card and a login set up to access. Looking for eBooks, movies, magazines, digital media, or learning activities? Or maybe you want to improve your english or learn a new language? There's something for eveyone at the e-Library!
COVID-19 Community Support Brochure
The City have developed this booklet that we will hope will be helpful in providing important information and useful links that may assist during this health emergency. There’s something for everyone.
How are we doing things differently?
The City is opening the doors to some facilities, including the Administration Building (25 May) Seville Grove and Kelmscott libraries (20 May), and the Perth Hills Armadale Visitor Centre (22 May), however, these places will be operating differently once they are open.
Social distancing markers will be displayed on the floors, sneeze guards will be in place, and numbers will be strictly limited to 20 or below.
For those in the community who are not comfortable coming into the administration building just yet, we are still contuing many of our services online. For example, the safest and easiest way to lodge a building or planning application is to submit it via email to firstname.lastname@example.org
Download the document below for more information on some of our continuing services.
Free downloadable COVID-19 time capsule
This creative time capsule worksheet is teaching children that we're witnessing history living through the coronavirus pandemic. With activities for every age range from baby's to adults and to mark significant events, keep track of your history while keeping entertained indoors with this colour-in time capsule.
It includes sections such as:
- Page To Draw Family Picture
- All About Me
- How I'm Feeling
- My Community
- What I Am Doing At Home
- Handprint Page
- Special Occasion Page
- Letter To Myself Sheet
- Interview For The Parents
- Letter From The Parent
Created by Natalie Long of Long Creations.
The COVID-19 pandemic is unprecedented and as a result we acknowledge that some members of our community are feeling anxious and uncertain about their financial security.
Council acknowledges its role in the whole of government response to the COVID19 pandemic and the need to minimise the economic and social impacts on our community. As such, the Chief Executive Officer has been asked to prepare a budget based on a rate freeze for 2021. In addition and following a special council meeting on 6th April 2020, council has adopted a ‘Rates Assistance and Financial Hardship Policy.’
All of these measures are designed on easing the burden on our community, whilst still continuing to offer essential services.
Government updates on what's required to safely run a hospitality business are unfolding regularly. Get up to date and clear information about hospitality businesses and COVID-19 here.
The State and Federal Governments are offering small businesses financial assistance, with economic response packages updated frequently. For the latest information visit the links below.
To help support local business, the City has fast tracked the launch of 'Localised', our new online local business networking platform.
Localised is free for local businesses and will help you:
- Build your brand and promote your expertise, goods and services
- Find local business events and training relevant to you
- Share your business’ good news
- Access more local business leads & discover big projects and procurements
- Find local suppliers and other local businesses you didn’t know existed
Sign your business up now at armadale.localised.com.au
|Where can I keep up to date with information that is communicated about COVID-19?||For any updates regarding the City’s services and facilities refer to www.armadale.wa.gov.au. Stay up to date with the latest information on Coronavirus (COVID-19) from the Department of Health https://healthywa.wa.gov.au/coronavirus|
|How can I stay up-to-date with the City of Armadale’s response to coronavirus (COVID-19)?||This situation is changing regularly but there are a number of ways you can stay informed:|
|What is the City doing to support the government’s efforts to minimise the spread of coronavirus (COVID-19)?||We want you to know we are doing everything we can to protect our people and our community, and ensure we are set up to minimise the risk of further disruption. We are following directives from the Federal Government and the WA Department of Health, and are monitoring the rapidly evolving situation. Our focus right now is to continue to deliver key services to our community and to keep people informed as information comes to hand.|
|Where can I get information regarding my Citizenship and are the ceremonies still going ahead during the current situation?||On 7 April the acting Minister for Immigration, Citizenship, Migrant Services and Multicultural Affairs issued a statement confirming that citizenship ceremonies will be held online during the COVID-19 pandemic. If you have received your approval letter and would like to know more details you should contact the Department of Home Affairs mail box: email@example.com|
|Can I still conduct my business with the City during this time?||
As the City transitions to an online and virtual model, you can conduct a number of key activities via the City’s website. These include:
To lodge your Building and/or Planning Application, report an issue such as a missed bin collection, illegal parking and graffiti or to request maintenance of our roads or parks, email the City via firstname.lastname@example.org.
|Are shopping centres still open within the City of Armadale?||Yes, however people are encouraged to follow appropriate social distancing and hygiene practices.|
|Are cafés and restaurants still open and operating within the City of Armadale?||As of midday the 23rd March 2020 restaurants and cafes are restricted to takeaway and/or home delivery. It is up to the individual vendor whether they wish to provide these restricted services.|
|Are food courts still open and operating?||As of midnight the 25th March food courts are closed and vendors are restricted to take away. It is up the individual vendor whether they wish to provide these services.|
|Can I get tested for COVID-19 within the City of Armadale?||Yes, provided you meet the eligibility criteria. There is a COVID clinic open from 10am to 6pm daily, located at Armadale Health Service (Ground Floor, 3056 Albany Highway Mount Nasura). To learn more about the testing eligibility criteria refer to the WA Department of Health website.|
|Can I still sell my house if I live within the City of Armadale?||Yes, however as of midnight March 26 you are not permitted to conduct an auction as part of the selling process. A maximum of 10 people will now be allowed at home opens and display village inspections, however appropriate social distancing and hygiene practices must continue to be observed. A register, including names and contact details, of all attendees must be kept at all times.|
|Can I take a learner driver out for a lesson?||Yes, if the student is somebody who lives with you. You will not be permitted to cross the regional boundaries. For more information on the travel restrictions, visit COVID-19 coronavirus: Regional travel restrictions.|
|Facilities, parks and playgrounds (updated FAQs coming soon)|
|Armadale Fitness and Aquatic Centre|
|When will Armadale Fitness and Aquatic Centre (AFAC) and Armadale Arena re-open?||The AFAC will reopen Saturday 6 June and we’re excited to welcome you back. Things will look and feel a little different to start off with, so we thank you for your patience as we navigate this next phase together. If you are unwell or vulnerable, we ask that you continue to stay safe and access our virtual services from the comfort of your home, although we’d love to see you, the safety, health and wellbeing of our community is our priority.|
Do I need to make a booking to visit AFAC or Armadale Arena?
Bookings are required for group fitness classes and the Creche. You can do so via our booking portal Envibe.
Bookings will not be required for use of the pools or gymnasium.
We have completed our COVID Safe Plan. We will be required to adhere to the 100/300 and the revised 2 square metre per person capacity rules.
Waiting periods may apply if capacity is reached.
|Are there restrictions on how many times a week I can visit?||There are no restrictions on the amount of times you visit us. You can come as many times a week as you like!|
|How do I book into a group fitness class?||Bookings for group fitness classes can be made via our booking portal Envibe.|
|When will my direct debit recommence?||Direct debits will automatically re-commence in accordance with your usual fortnightly cycle. If your direct debit was taken immediately prior to our closure your direct debit timing will take this into account. Please contact our Sales and Membership team should you have any questions on 9394 5850 or email@example.com.|
|Will I have to pay full membership fees?||Membership fees will return to normal upon reopening. If you would like to amend your membership, please contact our Sales and Membership team on 9394 5850 or firstname.lastname@example.org.|
|I don’t feel safe returning to AFAC or Armadale Arena just yet. Can I suspend my membership?||Yes, memberships can be suspended for up to 8 weeks. All members are eligible for the 8 week suspension, regardless of any prior suspensions. Please contact our Sales and Membership team should you wish to discuss on 9394 5850 or email@example.com.|
|Can I cancel my membership?||We’re sorry to see you go; however, please contact our Sales and Membership team on 9394 5850 or firstname.lastname@example.org.|
|Is it safe to visit the AFAC, what measures do you have in place?||As per the government requirements, we have completed our COVID Safe Plan to ensure we have the correct measures and mitigations in place at our facilities. Our staff have all completed mandatory hygiene training and additional cleaning measures have been implemented across the facility. Hand sanitisers are in multiple areas throughout the facility and we ask that everyone make use of these.|
|Is gym equipment being cleaned after every use?||
Staff will clean equipment throughout the day.
We also ask that our members play their part and help maintain cleanliness by using disinfectant wipes to clean equipment before and after use.
|What do I need to bring with me?||A full size towel is compulsory when using gym equipment. Bring a water bottle to stay hydrated and our staff would love if you bring your smiling faces, we’ve missed you!|
|What do I need to do differently?||To help maintain social distancing, you’ll notice floor markers have been placed around the centre to assist you in following these measures. Please be kind and courteous of your fellow members and follow any instructions provided by staff. Members will be required to tag into areas using their pass or wristband in order for us to meet the contact tracing requirements of our COVID safe plan.|
|Group fitness classes|
|What group fitness classes are back on?||A revised timetable will be released with short breaks to allow for cleaning in between classes. Follow us on Facebook for timetables and class updates.|
|Are spin classes back on?||We can’t wait to be back spinning with you. Spin classes are back on with limited numbers to allow for social distancing, secure your spot by booking in via Envibe.|
|Will you still offer virtual classes?||We will continue to offer virtual fitness via Youtube and the Mywellness app, however livestream ZOOM classes will cease.|
|What do I need to bring with me?||Bring along a water bottle, full size towel and fitness mat if required. Our instructors can’t wait to see you so bring your best energy and we promise we’ll bring ours!|
|what do I need to do differently?||To help maintain social distancing, you’ll notice floor markers have been placed around the centre to assist you in following these measures. Please be kind and courteous of your fellow members and staff. Members will be required to tag into areas using their pass or wristband.|
|What pools are open?||We will be re-opening all of our indoor and outdoor pools.|
|Is the spa, sauna and steam room open?||Our spa will reopen; however, the sauna and steam room will remain closed for the time being. Due to the size of these areas, we are unable to meet social distancing requirements at this time.|
|Is Swim School back on?||At this stage, swim school will remain on hold. We are aiming to recommence activities in the near future so keep an eye on our website for updates.|
|Is the crèche open?||Yes, our crèche staff can’t wait to see you! Bookings are required.|
|Are change rooms, lockers, and toilets open?||Yes, toilet facilities and change rooms will be open. Our staff have all completed mandatory hygiene training and additional cleaning measures have been implemented across the facility. Hand sanitisers are in multiple areas throughout the facility and we ask that everyone make use of these.|
|When will the libraries re-open?||
The City’s library staff at Armadale, Seville Grove and Kelmscott are working hard behind the scenes to ensure readiness for welcoming community members back through the doors, with staged openings for each library expected to commence from the 25th May. It is possible that Seville Grove and Kelmscott may open even earlier than that so keep an eye on the City’s website for updates.
A maximum of 20 patrons will be permitted into the Library at any one time and all patrons will be asked to adhere to social distancing practices.
Hours of operation may differ, we encourage you to check the website for up to date information.
|Will all services be available when the Libraries reopen?
||For your safety, health and wellbeing, we will be taking a staged and cautious approach to reopening our Library services. Please note that not all services may be available during this time and we will continue to follow the government’s advice when easing restrictions.|
|Will the member home delivery services be continued once the Libraries are reopened?||We’re pleased to be able to continue our home delivery services to those Library members who are currently subscribed. However, we are unable to add new members to this service.|
|Will the special virtual Storytime, Rhyme Time and Toddler Romp sessions be continuing?||Yes, all virtual library sessions will continue to be delivered via the City’s social media channels. We look forward to continuing these popular sessions.|
|When will the Library start holding events again?
||We are continuing to deliver events to you in a virtual way and continue to do so until further notice. Please continue to check the website for details.|
|Will the meeting rooms and creative spaces be available?||At this stage, meeting rooms and creative spaces will be not be reopening. We will continue to review this position.|
|Will printing and scanning facilities be available?||Printing and scanning services will be available; however, strict protocols related to their use will be implemented to ensure everyone’s safety and wellbeing.|
|Are the public access computers available?||
Public access computers will be available; however, there will be additional measures in place to protect you and other community members. Usage will be rotated between computers to allow staff to clean each computer after use.
Computer bookings will be managed through an automated booking system with each customer limited to a 50 minute booking per day. To minimise wait times, we recommend calling the library to book a time. Staff will be provided with the appropriate PPE for cleaning and where possible keyboards and mice will be swapped between customers.
|What have you put in place to protect staff and the public?||
The safety, health and wellbeing of our staff and community is our top priority. In addition to complying with the government guidelines related to social distancing and numbers of people permitted per square meter, the City has taken additional measures.
We ask that our vulnerable community members continue to stay safe at home and for those visiting our facilities we ask that you follow the rules as they are in place to protect everyone.
|Why is the City of Armadale cancelling some events?||The City is currently taking all precautions recommended by the Western Australian Department of Health when planning City run events. The Australian Government has advised, effective from Wednesday 18 March that organised, non-essential gatherings should be limited to 100 people. This, along with other factors, has meant that the City has had to cancel all upcoming events until further notice.|
|I want to support local businesses at this time, what can I be doing?||The City encourages the community to buy locally and support small business. At this time cafes and restaurants are restricted to takeaway only – and can be supported in this way.|
|I operate an at home family childcare service within the City of Armadale, am I still able to operate?||Yes, Childcare centres are still operating at present with stricter hygiene practices in place.|
|I own a hair salon / barber within the City of Armadale, am I still able to operate?||Yes, providing appropriate salon specific social distancing and hygiene practices are followed; in particular one person per 4 square metres of a premises.|
|I’m already losing money, what support is there for my business?||The State and Federal governments have both announced economic stimulus packages for businesses. To find out about financial assistance, eligibility and timing for the new government support for businesses, visit the Federal government’s Coronavirus information and support for business.|
|Should I attend business training workshops?||The City has cancelled all its face-to-face business workshops. However, there are free online business webinar workshops you can access through both Small Business Development Corporation and Business Station.|
|What happens if an event promoted by the visitor centre is cancelled or postponed due to COVID-19?||The public will be informed of any event cancellation through the City of Armadale’s communication channels. New dates will be provided in due course for all postponed events.|
|Planning and Building Services|
|Can I still submit planning applications electronically to the City of Armadale for assessment?||Yes, the City is still accepting planning applications for assessment electronically via email@example.com.|
|Will the City of Armadale take longer to assess my planning application?||The City of Armadale is still able to assess planning applications within the usual statutory timeframes.|
|How can I pay for my application if I submit via email?||The applicant will be contacted via phone for payment of the applicable fees once the application has been received. The City will aim to process all planning and building applications as soon as possible and within statutory timeframes.|
|I need to modify/lodge my Building application, can I do this online?||Applications can currently be submitted via email to firstname.lastname@example.org|
|Will my bins still be collected?||Waste services are continuing to operate as normal. Your general waste and recycling bins will be collected on your scheduled bin day and recycling fortnight. General information about your bin service can be found at www.armadale.wa.gov.au/bins-and-collections|
|Will my junk still be collected?||The bulk junk verge collection is still being completed and there is no change to your scheduled collection start dates. Please ensure you are adhering to the conditions in your orange flyer and for more information visit www.armadale.wa.gov.au/verge-collections|
|Will bulk green waste collections still go ahead?||Yes, bulk green waste collections are still planned to go ahead. Collection dates can be viewed at www.armadale.wa.gov.au/verge-collections.|
|Is the Armadale Landfill and Recycling Facility still open?||Yes, the Landfill is still open. Opening times and general information about services at the Landfill and Recycling Facility can be found at www.armadale.wa.gov.au/armadale-landfill-and-recycling-facility. Please be respectful of staff at the weighbridge and transfer areas. At the weighbridge EFTPOS transactions are preferable over cash to minimise contact please.|
|Is the Roleystone Green Waste Facility still open?||Yes, the green waste facility is still open. Opening dates and times and general information about the facility can be found at www.armadale.wa.gov.au/roleystone-green-waste-facility|