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Frequently asked questions about how the City is responding to the Covid-19 outbreak. Last updated 6pm, 18 March 2020

General FAQs

Q: Where can I keep up to date with information that is communicated about COVID-19?
A: For any updates regarding the City’s services and facilities refer to www.armadale.wa.gov.au. Stay up to date with the latest information on Coronavirus (COVID-19) from the Department of Health https://healthywa.wa.gov.au/coronavirus

Q: How can I stay  up-to-date  with the City of Armadale’s response to coronavirus (COVID-19)?
A: This situation is changing regularly but there are a number of ways you can stay informed:

Q: What is the City doing to support the government’s efforts to minimise the spread of coronavirus (COVID-19)?
A: We want you to know we are doing everything we can to protect our people and our community, and ensure we are set up to minimise the risk of further disruption. We are following directives from the Federal Government and the WA Department of Health, and are monitoring the rapidly evolving situation.  Our focus right now is to continue to deliver key services to our community and to keep people informed as information comes to hand.

Q: Can I still conduct my business with the City during this time?
A: As the City transitions to an online and virtual model, you can conduct a number of key activities via the City’s website. These include:

  • Paying your rates
  • Paying an infringement
  • Animal registration renewals

To lodge your Building and/or Planning Application, report an issue such as a missed bin collection, illegal parking and graffiti or to request maintenance of our roads or parks, email the City via  info@armadale.wa.gov.au.

Q: Will my bin still be collected?
A: Waste services are continuing to operate as normal. Your general waste and recycling bin collection dates will not change at this time, neither will your bulk waste and bulk garden verge collection dates. Your dates and other general information about our waste services can be found at https://www.armadale.wa.gov.au/my-waste-collection-day

Q: Is the Administration Building open?
A: With the safety of our community and staff in mind we have made the decision to transition the services delivered in the City's administration buildings to an online and virtual model, and will be closing the buildings to the public, effective midnight 25 March 2020.

Events related FAQs

Q: If COVID-19 becomes a problem in the City of Armadale, how will staff, event organizers and attendees be alerted?
A: The City has a variety of traditional and digital channels with which to communicate with our community. For general information on the outbreak, we encourage everyone to stay up to date by visiting the Western Australian Department of Health’s website HealthyWA - https://healthywa.wa.gov.au/coronavirus

Q: What happens if an event is cancelled or postponed due to Coronavirus COVID-19?
A: The public will be informed of any event cancellation through the City of Armadale’s communication channels. New dates will be provided in due course for all postponed events.

Q: Why is the City of Armadale cancelling some events?
A: The City is currently taking all precautions recommended by the Western Australian Department of Health when planning City run events. The Australian Government has advised, effective from Wednesday 18 March that organised, non-essential gatherings should be limited to 100 people. This, along with other factors, has meant that the City has had to cancel some events.

FAQs for visitors

Q: Will the Visitor Centre remain open?
A: The centre is temporarily closed from 5pm on Monday 23 March 2020, until further notice. Whilst the centre is closed, you can still access services online or via phone.

Q: Are the breweries/restaurants/orchards still open and operating?
A: Licensed premises (pubs), restaurants and cafes will be closed from noon on Monday 23 March 2020, until further notice. Please contact venues directly to enquire about takeaway orders. It is very important that we continue to support local businesses during this challenging time.

Q: Will I get a refund for trips I have booked if the venue has had to close?
A: Any payment made in advance for an excursion will be reimbursed in the event that the venue has closed.

Q: What happens if an event promoted by the visitor centre is cancelled or postponed due to COVID-19?
A: The public will be informed of any event cancellation through the City of Armadale’s communication channels. New dates will be provided in due course for all postponed events.

FAQs for local business

Q: I’m a small business owner, I’m already losing money, what are you doing to help?
A: To learn more about the Australian Government Coronavirus stimulus package for small businesses visit the Small Business Development Corporation website (link to https://smallbusiness.wa.gov.au/blog/coronavirus-stimulus-package-small-... )

Q: I'm a sole trader, what support can I access?
A: There is an increased instant asset write-off and also income support available for sole traders. Please refer to business.gov.au and the Small Business Development Corporation websites for more details.  

Q: Is there any support in place for charities?
A: There is Federal Government support for eligible charities and not-for-profits to manage cash flow and retain employees. Please refer to Australia Charities and Not-for-profit Commission and the ATO.

FAQs for Library Services

Q: Will the libraries close?
A: From noon on Monday 23 March 2020, all libraries will be temporarily closed until further notice. Our library services will be ramping up its virtual prescence so you can still access resources online.

Q: What if I need to return my books?
A: Please do not visit the Library. You can either use the online services to renew your loan or call one of the libraries for further advice. Overdue books, fines and charges do not apply at this time.

Q: What library services can I access whilst the libraries are closed?
A: The Library has a variety of online services that provide library members free access to eBooks, eAudiobooks, and movies on their devices. These can be accessed by visiting https://library.armadale.wa.gov.au/e-library

Q: Can I still use the computers at the library?
A: No, the Armadale, Kelmscott and Seville Grove libraries are temporarily closed until further notice.

FAQs for Recreation Facilities

Q: How long will AFAC be closed?
A: AFAC will be closed for a four week period, after which time the City will review based on advice from the State and Federal governments.

Q: Is AFAC closing because there has been a confirmed case of COVID19?
A: No, there have been no confirmed transmissions of COVID-19 within our community or workplace. The City is following the Australian Government’s requirement regarding public gatherings.

Q: Will I be charged for my membership/Swim school enrolment whilst the centre is closed?
A: No, all membership payments will cease for the duration of the closure. Any direct debits, which were processed for a period that falls into the closure will be credited to your membership account once the centre re-opens.

Q: How is my direct debit affected and when will my payments start again?
A: All direct debits will be put on hold until the centre re-opens. We endeavour to give you as much notice as possible to ensure there are adequate funds in your account when direct debits recommence.

Q: Will I get a refund for the inconvenience?
A: No, payments taken prior to the closure will not be refunded. Any direct debits, which were processed for a period that falls into the closure will be credited to your membership account once the centre re-opens.

Q: Can I call you to discuss my membership?
A: Yes, you can contacts our Sales and Membership team on 9394 5850. Due to the high volume of enquiries at the moment we recommend emailing us at info@armadale.wa.gov.au.

Q: Who can I email to discuss my membership?
A: Our Sales and Membership team can be contacted at info@armadale.wa.gov.au

Q: I put my membership on suspension before you announced the closure, what happens now?
A: Your membership will remain suspended for the duration of the closure. This will not be included in your total eligible suspension time in a 12 month period.

Q: I cancelled my membership before you announced the closure, what happens now?
A: If you wish to reinstate your membership, please email us info@armadale.wa.gov.au and we will reinstate it for you free of charge.

Q: How can I cancel my membership?
A: Please email info@armadale.wa.gov.au and one of our team will be in touch with you.

Q: Will the Armadale Arena be opened?
A: The Armadale Arena will be closed from noon on Monday 23 March 2020, until further notice.

Q: Do I have to come into the centre to suspend my membership?
A: No, membership suspensions and cancellations can be made online at info@armadale.wa.gov.au

Q: Can I hire gym equipment to keep fit at home?
A: Unfortunately this service is not available. We encourage our community to stay active by accessing AFAC's virtual fitness for regular workouts that can be done at home. 

Q: How can I stay active whilst the centres are closed?
A: Access virtual workouts on the Armadale Fitness and Aquatic Centre YouTube channel. You can also download the free MyWellness app on your mobile and select 'Armadale Fitness and Aquatic Centre' as your home club, for exercise routines ranging in difficulty to suit all fitness levels.

FAQs related to community facilities for hire

Q: Will you be closing all facilities and cancelling bookings?
A: All facilities and halls are now closed for hire. Further notifications have been provided to lessees of City facilities and those with hall hire bookings regarding the latest government directives.

Q: Will you be cancelling all sporting bookings?
A: The City will advise of any cancellations required to conform to the Australian Government’s requirements regarding public gatherings.

Q: If I cancel my booking will I get a refund?
A: All bookings will be refunded as of 18 March 2020

Planning related FAQs

Q: I need to modify/lodge my planning application, can I do this online?
A: Applications can currently be submitted via email to info@armadale.wa.gov.au

Q: I need to modify/lodge my Building application, can I do this online?
A: Applications can currently be submitted via email to building@armadale.wa.gov.au

Q: How can I pay for my application if I submit via email?
A: The applicant will be contacted via phone for payment of the applicable fees once the application has been received. The City will aim to process all planning and building applications as soon as possible and within statutory timeframes.

Page Last Reviewed 27 March 2020